Accepted forms of payment:

  • Debit Cards
  • Credit Cards

Free initial consultations!

A $10 holiday fee will be applied for the following days. Please schedule 2 months in advance for major holidays.

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

Policies, Payments & Fees

Policies & Payments

FSPS requires all Clients to pay for pet sitting services in advance (excluding regular monthly mid-day dog walking Clients). FSPS accepts only debit or credit card payments.

Clients will be sent a confirmation email on the Monday prior to the next week of any scheduled service. Upon receiving that confirmation email, Clients will have the opportunity to make any final changes, additions, or cancellations. Once services are confirmed, Clients will receive an invoice for the total due prompting them to pay the balance by Friday of the same week by 12pm(noon). Once payment is received, Clients will be sent a receipt and Sitters will be scheduled to complete all pet visits that have been requested, confirmed, and paid.

FSPS policy does not allow refunds for confirmed services for any reason. This strict policy protects both the consumer and the business to ensure they are mutually committed to the transaction. To avoid losing balances, please make certain dates are firm before confirming services.

House Key Policy:Two house keys MUST be supplied to FSPS to keep securely on file. Both keys shall be supplied at initial consultation visit.FSPS must have 2 keys on file for each Client. No exceptions. No key, garage door opener, or any other home entry device will be hidden or left on property by either Client or FSPS Sitters.

If you move to a new location or have your locks changed, you must notify FSPS and make arrangement to supply 2 new house keys. (A $10 key pick-up or return fee will be billed if a FSPS Pet Sitter must pick up a key outside of the initial consultation visit. We will not accept mailed keys, nor will we mail keys back to Clients due to the potential for loss.)

If a garage security code &/or alarm code is given to gain access it must be followed with 2 house keys to keep on file. No exceptions. Please Note: Should there be a power outage, extremely cold weather, or malfunction of garage keypad entry, Pet Sitter(s) cannot gain access to your home and will have to return after retrieving door key, resulting in additional full rate trip expense.

Key Return Policy:: If you are moving and need house keys returned, you must notify FPSP with your request by email so FSPS can make arrangement to get them back to you in a timely manner. Please note: There is a $10 key return fee for all returned keys. Key return fee must be paid before house keys are returned. No exceptions.

Holiday Booking & Deposits

Holidays are a very busy time for Pet Sitters across the country. We book up quickly. When cancellations occur, we can lose large bookings and income for lengthy holiday periods. Therefore, FSPS requires a 50% non-refundable holiday deposit 30-days prior to any service that falls on or over major holidays. This deposit will be credited to the Client's account. The remaining balance, including holiday fee(s), will be required upon receiving the official confirmation email.

FSPS requires a 75% non-refundable holiday deposit for any service that is scheduled less than 30-days prior to a major holiday that falls on or over the upcoming holiday. This deposit will be credited to the Client's account. The remaining balance, including holiday fee(s), will be required upon receiving the official confirmation email. Before booking over a holiday please make certain your dates are firm to avoid losing your deposit.

Major holidays include:strong> New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve.

Fees

  • A $10 key pick-up or return fee will apply each time a key is picked up by Sitter from Client or returned to Client at a time other than the free initial consultation visit.
  • A $10 fee will be required if watering requires vegetable gardens or large areas of plant/flower gardens. FSPS's priority is pet care and companionship.