Accepted forms of payment:

  • Visa
  • Mastercard

Free initial consultations!

A $10 holiday fee will be applied for the following days. Please schedule 2 months in advance for major holidays.

  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Policies, Payments & Fees

Policies & Payments

FSPS requires all Clients to pay for pet sitting services in advance (excluding regular monthly mid-day dog walking Clients). FSPS accepts only debit or credit card payments. Clients will be sent a confirmation email on the Monday prior to the next week of any scheduled service. Upon receiving that confirmation email, Clients will have the opportunity to make any final changes, additions, or cancellations. Once services are confirmed, Clients will receive an invoice for the total due prompting them to pay the balance by Friday of the same week by 12pm(noon). Once payment is received, Clients will be sent a receipt and Sitters will be scheduled to complete all pet visits that have been requested, confirmed, and paid.

FSPS policy does not allow for refunds for confirmed services for any reason. This strict policy protects both the consumer and the business to ensure they are mutually committed to the transaction. To avoid losing balances, please make certain dates are firm before confirming services.

Key Policy: No key, garage door opener, or any other home entry device will be hidden or left on property by either Client or FSPS Sitters. Two keys MUST be supplied to FSPS to keep securely on file. Both keys shall be supplied at initial consultation visit. If you move to a new location or have your locks changed, you may drop off a new set of keys in our lockbox for FSPS pick-up at Lizzi & Rocco’s Natural Pet Market (South) located at 503 E. Nifong Blvd, Suite J during their business hours. Use this convenient service to avoid a $10 key pick-up or
return fee.

If a garage security code is given to gain access it must be followed with 2 house keys to keep on file. Please Note: Should there be a power outage, extremely cold weather, or malfunction of garage keypad entry, Pet Sitter(s) cannot gain access to your home and will have to return after retrieving door key, resulting in additional trip expense.

Holiday Booking & Deposits

Holidays are a very busy time for Pet Sitters across the country. We book up quickly. When cancellations occur we can lose large bookings and income for lengthy holiday periods. Therefore, FSPS requires a 50% non-refundable holiday deposit 30-days prior to any service that falls on or over major holidays as listed in the right column of this page. This deposit will be credited to the Client's account. The remaining balance, including holiday fee(s), will be required upon receiving the official confirmation email.

FSPS requires a 75% non-refundable holiday deposit for any service that is scheduled less than 30-days prior to a major holiday that falls on or over the upcoming holiday as listed in the right column of this page. This deposit will be credited to the Client's account. The remaining balance, including holiday fee(s), will be required upon receiving the official confirmation email.

Before booking over a holiday please make certain your dates are firm to avoid losing your deposit.

Fees

  • A $10 key pick-up or return fee will apply each time a key is picked up by Sitter from Client or returned to Client at a time other than the free initial consultation visit.
  • A $10 fee will be required if watering requires vegetable gardens or large areas of plant/flower gardens. FSPS’ priority is pet care and companionship.